OUR POLICIES

Refunds and Returns

We currently do not offer returns or exchanges for our items. Please carefully review your order before completing your purchase.

Shipping Policies

adora archive offers worldwide shipping with orders processed and shipped over the weekend. Our shipping options and delivery times are as follows:     

domestic shipping:

  • Standard: 3-5 business days
  • Express: 1-3 business days

international shipping:

  • Economy: 11-14 business days
  • Standard: 8-10 business days
  • Express: 2-5 business days

Please note that while we strive to meet these delivery times, there is always a possibility of delays due to factors beyond our control, such as customs processing, weather conditions, or unforeseen logistical issues.

Shipping rates will be provided during checkout based on your location and chosen shipping method.

International customers may be subject to import duties, taxes, and customs fees, which are not included in our prices and are the customer's responsibility. Adora archive is not liable for these additional charges or for packages lost or damaged during transit. We recommend checking your country's import policies before ordering.

For any shipping-related questions, please contact us at mims@adoraarchive.com

Cancellation Policy

At adora archive, we strive to provide exceptional customer service and a seamless shopping experience. Once an order is placed, we immediately begin processing it to ensure timely delivery. Therefore, cancellations are not allowed. Please carefully review your order before completing your purchase.

privacy policy

adora archive is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, adoraarchive.com, and our Depop store, adoraarchive. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Personal data: we collect personally identifiable information that you voluntarily provide to us when you register your email, place an order, or engage in other activities, services, features, or resources we make available on our site. This may include your name, email address, mailing address, phone number, and payment information.
Derivative data: our servers automatically collect information when you access the site, such as your IP address, browser type, operating system and access times.
Financial Data: financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, or request information about our services from the site. We store only very limited, if any, financial information that we collect.
Mobile Device Data: device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the site from a mobile device.

How We Use Your Information

  • To process and fulfill your orders, including sending you emails to confirm your order status and shipment.
  • To manage your account and provide customer support.
  • To send you promotional emails, newsletters, and marketing communications about our products and services.
  • To improve our website, products, and services.
  • To personalize your experience on our site.
  • To monitor and analyze usage and trends to improve your experience with the site.
  • To detect, prevent, and address technical issues.
  • To respond to legal requests and prevent harm.

Disclosure of Your Information

By Law or to Protect Rights: if we believe the release of information about you is necessary to respond to legal processes, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Business Transfers: we may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Third-Party Service Providers: we may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Marketing Communications: with your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Policy for Children

We do not knowingly solicit information from or market to children under the age of 18. If we learn that we have collected personal information from a child under age 18 without verification of parental consent, we will delete that information as quickly as possible.

Your Rights

You have the right to access, correct, or delete your personal information. You can also object to the processing of your personal data, request that we restrict the processing of your personal data, or request portability of your personal data. If you have any concerns or complaints about our use of your data, please contact us at mims@adoraarchive.com

Shopify Policies

As a Shopify store, we also adhere to Shopify’s policies and practices. For more information on how Shopify handles data, please review their Privacy Policy and Terms of Service.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: mims@adoraarchive.com

Thank you for trusting Adora Archive with your personal information.

Please Note: All our vintage items are pre-owned and may show minor signs of wear. Any notable imperfections will be clearly described in the product details